{"id":20326,"date":"2025-03-20T15:50:08","date_gmt":"2025-03-20T14:50:08","guid":{"rendered":"https:\/\/www.mysolidur.com\/aide-et-support\/"},"modified":"2025-03-26T12:33:04","modified_gmt":"2025-03-26T11:33:04","slug":"help-and-support","status":"publish","type":"page","link":"https:\/\/www.mysolidur.com\/en\/help-and-support\/","title":{"rendered":"Help and support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20326\" class=\"elementor elementor-20326 elementor-19931\">\n\t\t\t\t\t\t<section class=\" elementor-section elementor-top-section elementor-element elementor-element-f91c287 alpha-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f91c287\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\" elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da4f3af \" data-id=\"da4f3af\" data-element_type=\"column\">\r\n\r\n\t\t\t\t\r\n\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-184da77 elementor-widget elementor-widget-udesign_widget_heading\" data-id=\"184da77\" data-element_type=\"widget\" data-widget_type=\"udesign_widget_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"title-wrapper  title-center\"><h2 class=\"title elementor-heading-title\">Need help or have questions?<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db88001 elementor-widget elementor-widget-udesign_widget_heading\" data-id=\"db88001\" data-element_type=\"widget\" data-widget_type=\"udesign_widget_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"title-wrapper  title-center\"><h4 class=\"title elementor-heading-title\">Please send us the information <br>required to process your request<\/h4><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dff4f5 cs23-wpforms elementor-widget elementor-widget-wpforms\" data-id=\"1dff4f5\" data-element_type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container wpforms-container-full wpforms-error-fixed\" id=\"wpforms-20415\"><form id=\"wpforms-form-20415\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"20415\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/20326\" data-token=\"630e251ee12477f24f150adfa1b4357b\" data-token-time=\"1776310727\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-20415-field_5-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-20415-field_5\">Firstname <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-20415-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" required><\/div><div id=\"wpforms-20415-field_6-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half ms-0 ms-xs-6\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-20415-field_6\">Lastname <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-20415-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" required><\/div><div id=\"wpforms-20415-field_2-container\" class=\"wpforms-field wpforms-field-email 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type=\"text\" id=\"wpforms-20415-field_1\" class=\"wpforms-field-medium\" name=\"wpforms[fields][1]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-20415-field_11-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half ms-0 ms-xs-6\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-20415-field_11\">Country<\/label><input type=\"text\" id=\"wpforms-20415-field_11\" class=\"wpforms-field-large\" name=\"wpforms[fields][11]\" ><\/div><div id=\"wpforms-20415-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-20415-field_3\">Message<\/label><textarea id=\"wpforms-20415-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" ><\/textarea><\/div><div id=\"wpforms-20415-field_12-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"12\"><ul id=\"wpforms-20415-field_12\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-20415-field_12_1\" name=\"wpforms[fields][12][]\" value=\"I agree that My SOLIDUR uses the data recorded via this form to process my request.\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-20415-field_12_1\">I agree that My SOLIDUR uses the data recorded via this form to process my request.<\/label><\/li><\/ul><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-20415-field_1-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-20415-field_1-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-20415-field_1-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style 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src=\"https:\/\/www.mysolidur.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/section>\r\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Need help or have questions? Please send us the information required to process your request<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20326","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help and support - My SOLIDUR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mysolidur.com\/en\/help-and-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help and support - My SOLIDUR\" \/>\n<meta property=\"og:description\" content=\"Need help or have questions? 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